Frequently Asked Questions
Q. This is my first time placing an order. Where do I go and how do I get started?
A. Visit your healthcare practitioner’s website. You will know that you are at the correct website if in the upper right corner it says “Site: (your practitioner’s name)”
Q. How do I search for products?
A. You may search for products in three ways: 1) Type a keyword or product name in the search field at the top of the page; 2) Search by product category on the homepage; 3) Search alphabetically by clicking, “All Products” and on the next page clicking “View All”. This is the most user-friendly way to find the products you are looking for.
Q. How do I establish a patient account?
A. Click “Patient Sign-In” at the upper right corner and if this is your first time purchasing products, click, “Create Account” and follow the instructions.
Q. Is my personal account information stored so that I do not have to re-enter it each time?
A. Yes, your personal account information including name and contact information, billing address, shipping address, and payment information is stored securely within your account to ensure efficient and correct order placement.
Q. When I click on various links, why do they appear inactive and do not take me to the requested page?