Q. What is PureCapsPro.com?

A. PureCapsPro.com is a simple web-based business platform designed to provide you and your patients with a comprehensive product fulfillment solution. We provide you with a website containing proprietary e-commerce shopping cart technology, through which your patients can place orders. Orders are purchased by the patient and shipped directly to them from Pure Encapsulations, enabling you to maximize your time seeing and treating patients while maintaining a web presence.

Q. I’m new to PureCapsPro. How do I register for an account?

A. Visit www.purecapspro.com and click “Sign Up” in the header. You will provide basic contact information such as name, address, phone number, email, and desired URL. The format of this URL is www.purecapspro.com/yourchoice . Consider something easily recognizable for your practice and easy for patients to recall and enter into a web browser.

Q. What is the difference between my PureCapsPro account and my Pure Encapsulations wholesale account?

A. PureCapsPro.com is the patient fulfillment division of Pure Encapsulations through which your patients can place orders directly with us. Your wholesale account enables you to place orders for personal use, to drop ship orders to patients or to stock product in your office.

Q. Are the log-in credentials and process the same for both accounts?

A. Log-in credentials and web access are different for your two Pure Encapsulations accounts. Log in locations are unique as well. If you forget your PureCapsPro.com username and/or password, please contact Tracy Barrilleaux at info@purecapspro.com for assistance.

Q. How long does it take for my account to activate and for my website to be live?

A. Your PureCapsPro.com account is activated within 24-48 hours of completed sign up. As soon as your account is activated and you receive a welcome email, your website is live and available to patients to place orders.

Q. Where and how do I log into my PureCapsPro account? What is my username and password?

A. To access your PureCapsPro.com dashboard, log in at www.purecapspro.com under “Professional Log In”.

Q. How do my patients place orders? Do I provide them with log in account username and password?

A. Patients will visit your website and search for recommended products. At “check out”, they will be prompted to EITHER sign into an existing account if they have purchased before OR to set up a new patient account. To do so, they will use their own email address and a password of their choice.

Q. Why is my margin only 25-30% through PureCapsPro but 50% when I purchase at wholesale and dispense to patients from my office?

A. This reduction in margin factors in Pure Encapsulations now hosting your website, managing the order management, shipping logistics, customer service, and ongoing design and development. The cost of managing and hosting an e commerce website is significant. We take all of those responsibilities on for you, providing you with more time spent treating patients.

Q. Is there a minimum sales threshold I must reach in order to earn revenue from my PureCapsPro website?

A. There is no minimum sales threshold required in order to receive remuneration. All practitioners using PureCapsPro will receive remuneration on their patient orders regardless of total sales volume.

Q. How do I market and advertise my website to my patients?

A. Many marketing solutions exist but we recommend the following to get started. You may email your url to your clients, post this address in your office, or include it as a link on your existing practice website if you have one. You may also download and print the patient instruction cards from within your dashboard. These are an auto-filled two sided card with your url and contact information, with space for you to write your supplement recommendations and protocol for your patients. They also contain step-by-step instructions for patients to follow in order to place an order.

Q. Who can order from my website? Is it available to anyone or is there a level of approval/security so that I am aware of who is ordering?

A. Theoretically, anyone could place an order from your website. That said, these websites are not searchable through google keywords, so unless someone is given the exact website either by you or an acquaintance, it is unlikely that they would land on your website. Further, when an order is placed on your website, you will receive an order confirmation containing the patient’s name and order details. If you do not recognize this name, or the products purchased were not approved by you, please contact Tracy Barrilleaux at info@purecapspro.com and we will investigate further on your behalf.

Q. Is there educational information available to my patients through the website?

A. PureCapsPro provides your patients access to the HealthNotes third party database of health information. HealthNotes can be accessed through a link in the main navigation menu of your website.

Q. Can I create a link to my PureCapsPro website from my existing business/practice website?

A. Yes. You are encouraged to create a link on your existing website for your PureCapsPro website, enabling patients to easily access your PureCapsPro website to place orders.

Q. Do I have to customize my website for it to fully function and enable my patients to place orders?

A. No. Website customization does not hinder patients from placing orders. Your website is live and available to patients as soon as you receive the activation welcome email. You may customize your website at your leisure or not at all. If you chose to not customize it, the website will appear as the generic Pure Encapsulations template, with your name or website URL in the upper right corner as the identifying mark to your patients.

Q. Can I select favorite products to appear on my homepage, or remove certain products from appearing on the website?

A. Yes. From within your dashboard, click on “My Products”. Here you can customize which products appear on your website. Through “Product Picks”, you can select the products which appear on the homepage to facilitate efficient ordering for your patients.

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